What level of government should I call?
Federal: Taxes/CRA, Employment Insurance (EI), Immigration, Canada Pension Plan (CPP),
Old Age Security (OAS), Passports
Call your Member of Parliament, Peter Fragiskatos: 519.663.9777
Provincial: Ontario Disability Support Program (ODSP), Family Responsibility Office (FRO), Birth Certificates, Driver’s Licenses, OHIP, OSAP, London Hydro, Ontario Works
Call your Member of Provincial Parliament, Terence Kernaghan: 519.432.7339
Municipal: Roads & Ploughs/Snow Removal, By-laws, Noise Violations, London Transit, Housing, Parking, Building Permits, Marriage Certificates
Call the City of London: 519.661.4555 or your City Councillor
Where can I get my taxes done for free?
Several organizations offer free volunteer tax preparation clinics. Visit the Canada Revenue Agency website at this link to view a list of participating organizations in our city.
Can I get the number for…?
Canada Revenue Agency (CRA)
(Tax Information Phone Service)
Employment Insurance (EI)
Automated 24/7; to speak to a representative, call 8:30am – 4:30pm
Monday – Friday, and press “0”
Canada Pension Plan (CPP)
Immigration, Refugees, & Citizenship
Where is the Service Canada office in London North Centre?
457 Richmond St (at Queens Ave)
Dominion Public Building
Where can I access legal help?
Legal Aid Ontario—London Office
150 Dufferin Avenue, 8th floor, Suite 802
Community Legal Services at Western
University Law School
Law Society of Upper Canada Referral
Service (guidance over the phone)
Neighbourhood Legal Services
Family Law Information Centre
80 Dundas Street (London Courthouse)
Tenant Duty Counsel
150 Dufferin Ave, 4th Floor
I am planning a trip to Ottawa. Can I visit Parliament?
Visitors are welcome and encouraged to come see their government in action in the House of Commons. All visits to Parliament are free of charge. For more information call 1-866-599-4999, email firstname.lastname@example.org or get in touch with my office.
Can Peter come speak at my child’s school?
Absolutely! Peter is always pleased to speak with students and young constituents. Please get in touch to set up a school visit.
I am trying to obtain information about tax programs/benefits that are provided by the province. Who do I call?
Some tax programs are actually administered by the Province of Ontario. If you are looking for information about the Ontario Senior Homeowner’s Property Tax Grant (OSHPTG), the Ontario Sales Tax Transition Benefit (OSTTB), or the Ontario Trillium Benefit (OTB) – which includes the Ontario Sales Tax Credit (OSTC), the Ontario Energy and Property Tax Credit (OEPTC), and the Northern Ontario Energy Credit (NOEC) – please call the following number:
How do I get a certificate or greeting from my Member of Parliament, the Prime Minister, the Governor General, or the Queen?
You can fill out a form on our website at this link here. You can also call, visit, or email our office to place an order for a certificate with our staff.
Please note the requirements for certificates from the Prime Minister, the Governor General, and the Queen:
The Prime Minister, the Right Honourable Justin Trudeau:
Wedding anniversaries: 25th and up (at 5-year intervals)
Birthdays: 65th and up (at 5-year intervals), 100th birthdays and up
The Governor General of Canada, His Excellency the Right Honourable David Johnston:
Wedding anniversaries: 50th and up
Birthdays: 90th and up
Her Majesty Queen Elizabeth II:
Wedding anniversaries: 60th and up (with proof of marriage date)
Birthdays: 100th and up (with proof of birth date)